Online Privacy Policy

Privacy Policy MVA Direct, LLC Effective Date: 01/01/2026

At MVA Direct, LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. We provide healthcare navigation services to help you access care, understand benefits, and coordinate services. This Privacy Policy explains how we collect, use, and protect your information, including any protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect:

  • Personal information you provide, such as your name, contact details (email, phone, address), date of birth, and insurance information.
  • Health-related information you share or that we receive from your healthcare providers, insurers, or other authorized sources to help navigate your care.
  • Website usage data, such as IP address, browser type, pages visited, and cookies (if applicable) to improve our online services.
  • SMS consent when you voluntarily provide your phone number and agree to receive text messages from us.

If we handle your protected health information (PHI) — which includes any information about your health, treatment, or payment for care that can identify you — we follow HIPAA rules to keep it secure and private.

How We Use and Share Your Information

We use your information to:

  • Provide healthcare navigation services (e.g., helping you find providers, understand options, or coordinate care).
  • Communicate with you about our services, including via phone, email, or text (SMS) when you have given consent.
  • Improve our website and services.

For PHI specifically (HIPAA rules): We may use and disclose your PHI without your written permission for:

  • Treatment — Sharing information with doctors, hospitals, or other providers involved in your care.
  • Payment — Working with your insurance or billing for navigation-related activities.
  • Healthcare operations — Activities like quality improvement, care coordination, or business management.

We may also share PHI as allowed or required by law (for example, for public health, legal requirements, or to prevent harm). We will not sell your information. For any other uses or sharing, we will obtain your written authorization unless the law allows otherwise.

We only share the minimum information necessary and require partners (business associates) to protect your data under HIPAA agreements when applicable.

SMS Consent: When you provide your phone number and consent to receive SMS/text messages from us, we use that consent only to send you important updates, appointment reminders, or service-related messages. SMS consent is not shared with third parties or affiliates.

Your Rights

You have rights regarding your information:

  • Access and get a copy of your information (including PHI).
  • Request corrections to inaccurate information.
  • Ask us to limit how we use or share your PHI in certain cases (we may not always be able to agree).
  • Request confidential communications (e.g., by alternative means).
  • Receive an accounting of certain disclosures of your PHI.
  • File a complaint if you believe your privacy rights have been violated.
  • Revoke your SMS consent at any time by replying “STOP” to any text message we send or by contacting us.

For PHI, these rights are governed by HIPAA. Contact us to exercise any rights.

Our Responsibilities

We are committed to protecting the privacy and security of your information. We maintain reasonable safeguards to prevent unauthorized access, use, or disclosure. If there is a breach of unsecured PHI, we will notify you as required by law.

We are required by law to maintain the privacy of your PHI, to provide you with this notice of our legal duties and privacy practices, and to follow the terms of this notice.

Cookies and Online Tracking

Our website may use basic cookies or similar technologies to enhance user experience. You can manage cookie preferences through your browser settings. We do not use tracking for targeted advertising.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website with a new effective date. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, our practices, or want to exercise your rights:

MVA Direct, LLC 6608 N Western Ave #2073, Oklahoma City, OK 73116 – 405-953-8070

For HIPAA complaints: You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr or by calling 1-800-368-1019.

For general privacy concerns: Contact us directly first.

Thank you for trusting MVA Direct, LLC with your healthcare navigation needs. We take your privacy seriously.